Customer Success Manager (all genders)

Permanent employee, Full-time · Munich (hybrid)

YOUR RESPONSIBILITIES - EXCITING AND CHALLENGING

You will be the first point of contact for our customers, building strong relationships with your own customer base and serving as the connecting element between your customers and the Alaiko team
You will consult your customers on their growth journey by jointly identifying growth levers, using your negotiation skills, and strategically working for a win-win outcome
You will help to collect feedback and share it with all relevant internal stakeholders
You will onboard new customers onto the Alaiko platform and processes to set them up for success with Alaiko
With initiative and commitment, you will contribute to the constant optimization of our communication and processes

YOUR PROFILE - DETAIL-ORIENTED, INDEPENDENT AND MOTIVATED

You have already gained some experience in B2B Account Management, Sales, or Business Development
You have an entrepreneurial mindset combined with strong analytical capabilities.
Your empathetic abilities allow you to build lasting relationships with your customers
You welcome the responsibility of representing Alaiko towards our customers and being the point of intersection between internal and external stakeholders
You exhibit strong empathy, communication skills, as well as negotiation skills and are adept at tailoring interactions to suit individual customer needs
You are flexible, and proactive and distinguish yourself through your independent and solution-oriented way of working.
You are fluent in writing and speaking both in German and English (C1)
(Background in Logistics is a plus)

YOUR BENEFITS - GROWTH, HIGH IMPACT AND FUN

Work in a 3x Kununu awarded Top Company with a team determined to shape the future of E-commerce in Europe while working hand in hand with our experienced founders (Rocket Internet, Foodora, Kaia Health, Curingshot).
For us, it’s not important where you come from, but how happy you make your customers. If you have your own philosophy or a new approach to your work, we would be happy to learn from you.
Benefit from our highly flexible work model including home office and working from abroad. Your onboarding week will take place in our nice Headquarters in the heart of Munich.
Have a competitive compensation package and a generous annual development budget of 1.500€ paired with 3 additional development days to support your individual journey with us
We support your physical and mental health. Select from a range of offerings such as Dance E-Bike or Well-Pass on top of your 28 vacation days to recharge your batteries.
Get a state-of-the-art tech set-up right from the start. You can choose your hardware (Apple or Windows) and additional equipment such as noise-canceling headphones
Besides regular after-work specials and team events, join us at our yearly off-site and other amazing office parties.

Apply for this job

About us

Alaiko was founded in 2020 and on the path to revolutionizing e-commerce operations. We are building the best software solution to automate logistics processes for shops and warehouses! As one of the fastest-growing startups in Germany, we have raised +$30m in funding and hired +100 people.

We are constantly looking for different perspectives as we understand each person can contribute in their own way. We value diversity in all aspects at Alaiko and encourage you to apply even if you think you don’t match all requirements. Please, let us know in case you have any accessibility needs, we gladly adapt our workplace/tools.

Apply for this job

Thank you for your interest in Alaiko. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at jobs@alaiko.com.